TERMS & CONDITIONS
ch[a]rismar – Social Media Management | Mara Artz | Last updated: June 2026
PART A — SMM SERVICES
1. Scope
These Terms & Conditions apply to all offers and services provided by ch[a]rismar, represented by Mara Artz, Bedburg-Hau, Germany. Deviating agreements are only valid if confirmed in writing.
2. Subject Matter
The service provider offers social media services including: social media strategy, content planning and creation (copy, graphics, reels, carousels), community management, posting & scheduling, consulting and coaching, performance analysis. The exact scope is defined in the individual offer.
3. Client Obligations
The client ensures timely provision of: raw materials (images, video, logos, access credentials), timely approvals, and accurate information about the brand. The client guarantees they hold all necessary usage rights for provided materials. Delays caused by late cooperation extend project timelines accordingly.
4. Contract Duration & Cancellation (SMM)
One-off packages end automatically upon completion. Monthly retainers: minimum 3 months, automatic monthly renewal, 14 days' notice required before end of term. Cancellation must be in writing (email accepted).
5. Pricing & Payment (SMM)
Prices are as stated in the offer. One-off packages: payment in advance, within 14 days of invoicing. Monthly retainers: payment monthly in advance. Services may be paused in case of late payment. All prices are net plus applicable VAT.
6. Usage Rights
Upon full payment, the client receives a simple, unlimited right to use content organically on the agreed platform. Not included: paid advertising, use outside the agreed platform, print media, resale. Extended use requires a separate licence. The service provider retains copyright.
7. Intellectual Property
The client is fully responsible for ensuring provided content may be used legally. The service provider is not obliged to carry out legal checks and is not liable for infringements arising from client materials.
8. Third-Party Tools
Services are delivered using tools including: Canva, Rella, Meta Business Suite, Claude (Anthropic), ChatGPT (OpenAI), Google Workspace, Make.com. The client agrees to data processing within these tools to the extent necessary for service delivery.
9. Delivery & Deadlines
Publication dates are target dates. The service provider is not liable for disruptions on social media platforms.
10. Cancellation & Refunds (SMM)
Cancellation is not possible within 14 days of project start. Payments already made are non-refundable. Monthly retainers are not refunded on a pro-rata basis.
PART B — ch[a]rismar CONTENT CREATION CLUB
11. Service Description
The ch[a]rismar Content Creation Club is a monthly community membership. Membership includes:
- Weekly live session Wednesday 7pm (Q&A, profile reviews, platform news)
- Weekly content creation session Sunday 10am (focused working, optional peer feedback)
- Access to the Club WhatsApp group
- Option to book 10-minute 1:1 sessions by email (subject to availability)
Sessions take place via Google Meet.
12. Pricing & Payment (Club)
Monthly membership fee: €30.00 (gross price incl. 19% VAT). Payment monthly in advance via Stripe. Done With You clients of ch[a]rismar receive free membership for as long as their DWY package is active.
13. Duration & Cancellation (Club)
No minimum term. Cancellation possible at any time effective end of the current month, via the Stripe customer portal or by email to
info@charismar.de. Membership ends at the end of the already-paid period. No pro-rata refunds.
14. Cancelled Sessions
Cancelled sessions will be rescheduled. The service provider will notify members as early as possible via the Club WhatsApp group.
15. Code of Conduct & Exclusion
The service provider reserves the right to exclude members for disrespectful behaviour without refund.
16. Liability (Club)
The service provider is not liable for technical issues with Google Meet or other platforms, for results achieved from Club content, or for cancellations due to force majeure.
PART C — GENERAL PROVISIONS
17. Confidentiality
All confidential client information is treated as strictly confidential and not shared with third parties. This applies after termination of the contract as well.
18. General Liability Disclaimer
The service provider is not liable for algorithm changes, loss of reach, suspended accounts, platform failures, or data loss through third-party providers. No specific success, growth or revenue is guaranteed. Liability for minor negligence is excluded.
19. Final Provisions
German law applies. Place of jurisdiction is the service provider's registered address. Should any provision be invalid, the remainder of the contract stays in effect. Amendments require written form (email accepted).